ZUFI LTD

Help

Support

Every message goes to a person, not a queue. Write to i@zufi.ltd and we aim to reply within two business days.

Before you write

It saves a round trip if you can include the following. None of it is required — send what you have.

  • The name of the app and its version number (usually in the app's Settings or About screen).
  • Your device and operating system version — for example, iPhone 14 on iOS 18.2, or Pixel 7 on Android 15.
  • What you expected to happen, and what happened instead.
  • A screenshot or screen recording if the problem is visual.

Please do not send passwords, card numbers or any other credentials. We will never ask you for them.

Common requests

Report a bug or crash

Email us with the details above. If an app is crashing on launch, telling us the exact moment it fails — splash screen, sign-in, a particular button — is usually enough for us to reproduce it.

Refunds and billing

Purchases and subscriptions for our apps are sold and billed by Apple or Google, not by us, so refunds are handled on their side:

To cancel a subscription, use Subscriptions in your App Store or Google Play account settings — deleting the app on its own does not cancel it. If a store declines a refund you believe you are entitled to, tell us and we will look at it.

Delete your account or your data

You can ask us to delete your account and the personal data attached to it at any time. There is a dedicated page for it: Delete your account.

Data protection requests

Under UK GDPR you can ask for a copy of your data, ask us to correct it, or object to how we use it. Email i@zufi.ltd with the subject "Data request" and we will respond within one month. See the Privacy Policy for the full list of your rights.

Report a security issue

If you believe you have found a vulnerability in one of our apps or in this site, email i@zufi.ltd with "Security" in the subject line. Please give us a reasonable opportunity to fix the issue before disclosing it publicly. We are a small company and we will acknowledge your report.

Response times

We answer support email within two business days (Monday to Friday, excluding bank holidays in England). Data protection requests are answered within one month, as required by UK GDPR. If a request is complex we will tell you before that deadline and explain the delay.

Still need us?

Use the contact form, or email i@zufi.ltd directly.